Chris Tripoli has 40 years of experience in the hospitality industry as an owner, operator, designer and developer. He has developed award-winning restaurants and contributed invaluable guidance to many airport, park, theater and retail center developers. Chris’ current company, Ala Carte Food Services Consulting Group, specializes in helping restaurant companies operate and grow more effectively. His clients expand beyond restaurants into hotels, convention centers, country clubs, casinos, stadiums, parks and airports.
With expertise in concept development, company operations and finance planning, Chris has been a guest speaker for a variety of hospitality meetings and regularly participates in industry workshops. He shares his valuable insights and knowledge internationally by providing seminars on restaurant operations and growth strategies.
Chris’ best-selling book, So You Want to Open a Restaurant, is currently available on Amazon.com. He created a curriculum of the same title and teaches his course at the University of Houston Small Business Development Center. Chris writes regularly for Restaurant Startup & Growth and has been featured in various other trade publications.
The customer experience is defined by the type of service you offer. Teaching staff and managers purpose rather than process creates a positive culture that will keep your customers happy, satisfied and coming back for more. What Chris has learned in the restaurant industry easily translates into every business and organization.
Interview and select a winning staff
Run meetings that inspire, encourage listening and open communication
Properly assess your business and ensure smooth operation by training managers to be leaders
Chris Tripoli brings his vast knowledge and experience to the stage in this exciting presentation about succeeding in an industry that is often misunderstood and filled with myths. His years of consulting and developing award-winning restaurants provide a colorful backdrop for his straightforward, practical and time-tested guidance.
Develop a well-written concept statement and why it’s important
Choose the right location – it may be trickier than you think
Be realistic about costs and timeline
Create a menu that will keep customers coming back for more
Effectively hire, train and maintain a stellar staff
There is a big difference between a manager and a leader. To succeed in today’s business world, leaders are an absolute must. Unfortunately, they don’t grow on trees. But if you know how to hire the right kind of talent, you can develop leaders that will help your operation run smoothly and ensure loyalty from your employees and customers.
Define leadership in a manager’s role
Hire talent you can develop
Recognize potential in your existing organization
Effectively measure progress
Create bonus structures that really work
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